Terms of service

These Terms of Service apply to all purchases made through the Vailoira website. By placing an order on our website, you agree to the terms outlined below.

Company Information

Company Name: Vailoira Commerce
Registration Number: 98370499
VAT Number: NL005326636B77

Brand: Vailoira
Phone: +1 (315) 9612918
Email: service@vailoira.com
Business Address: Lekstraat 28, 1784VK, Den Helder, Noord-Holland, Netherlands

Orders

Once you place an order, you will receive an order confirmation by email. A binding agreement is formed once the order has been confirmed.

We reserve the right to cancel orders in cases including, but not limited to:

• Pricing or technical errors
• Suspected fraud or unauthorized activity
• Product unavailability

Prices & Payments

All prices displayed on our website are shown in the applicable currency and include applicable taxes where required by law.

Payments are processed securely through trusted payment providers such as:

• Shopify Payments
• Klarna
• Stripe
• PayPal

No hidden fees will be charged beyond the amount displayed at checkout.

Shipping & Delivery

We offer shipping within the regions listed on our website.

Orders are typically processed within 1–2 business days (Monday–Friday). Estimated delivery times may vary depending on destination and carrier.

Shipping carriers may include:

• DHL
• UPS
• PostNord
• Bring

Tracking information will be sent by email once available.

Please note that delivery times are estimates and may be affected by circumstances outside our control.

Returns & Right of Withdrawal

Customers may request a return within 30 days of receiving their order.

Returned items must be unused, in original condition, and returned in the original packaging.

Before returning an item, please contact us at:

service@vailoira.com

Customers are responsible for return shipping costs unless otherwise stated.

Refunds are processed within 7 business days after the returned item has been received and approved.

Personalized or custom-made items may not be eligible for return unless defective.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within a reasonable time after delivery.

When a claim is approved, we may offer:

• A replacement product
• A repair
• A full or partial refund

We may require photo documentation of the issue before processing the claim.

Lost or Damaged Shipments

Please inspect your package upon delivery.

If your order is missing or arrives damaged, contact us within 48 hours at:

service@vailoira.com

We will work with the shipping carrier to resolve the issue as quickly as possible.

Privacy & Personal Data

We process personal data in accordance with applicable privacy laws and our Privacy Policy.

By using our website and placing an order, you consent to the processing of your personal information necessary to fulfill your purchase and provide our services.

Limitation of Liability

Vailoira is not responsible for indirect, incidental, or consequential damages arising from the use of our products or services.

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including force majeure events, transportation disruptions, technical failures, or governmental actions.

To the maximum extent permitted by law, our liability is limited to the purchase price of the product ordered.

Governing Law

These Terms of Service are governed by the applicable laws of the jurisdiction in which our business operates, without regard to conflict of law principles.

Any disputes arising under these terms shall be resolved through the appropriate courts or consumer dispute resolution authorities where required by applicable law.

Contact Information

Brand: Vailoira
Phone: +1 (315) 9612918
Email: service@vailoira.com
Business Address: Lekstraat 28, 1784VK, Den Helder, Noord-Holland, Netherlands