Privacy policy

At Vailoira, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services.

By using our website, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information:

• Contact information such as your name, email address, phone number, billing address, and shipping address.
• Order information including purchased products, payment status, shipping details, and order history.
• Technical information such as IP address, browser type, device information, location data, and website usage statistics.
• Marketing and cookie data as described below.

Cookies & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and provide personalized advertising.

The types of cookies we may use include:

• Necessary cookies required for website functionality, such as shopping cart and checkout features.
• Analytics cookies used to understand how visitors use our website.
• Marketing cookies used to display relevant advertisements and measure advertising performance on platforms such as Google, Meta, TikTok, Pinterest, and Klaviyo.

Marketing and analytics cookies are only activated after you provide consent through our cookie banner. You may change or withdraw your consent at any time.

How We Use Your Information

We use personal information to:

• Process and deliver orders
• Provide customer service and support
• Send order confirmations and shipping updates
• Improve our website, products, and marketing
• Send newsletters and promotional offers when consent has been given

Legal Basis for Processing

We process personal data based on:

• Contractual necessity when processing orders
• Consent for marketing communications and cookies
• Legal obligations such as tax and accounting requirements
• Legitimate business interests including fraud prevention and website improvement

Data Retention & Security

We only retain personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

We use appropriate technical and organizational security measures to protect your information. All communication through our website is secured using SSL encryption.

Sharing of Information

We may share necessary information with trusted third-party service providers that help us operate our business, including payment providers, shipping companies, and marketing platforms.

These may include:

• Shopify Payments
• Klarna
• Stripe
• PayPal
• DHL
• UPS
• PostNord
• Bring
• Google
• Meta
• TikTok

We never sell your personal information to third parties.

Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal data
• Request correction or deletion of your information
• Withdraw consent
• Restrict or object to processing
• Request a copy of your data

To exercise any of these rights, please contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and become effective immediately upon publication.

Contact Information

Brand: Vailoira
Phone: +1 (315) 9612918
Email: service@vailoira.com
Business Address: Lekstraat 28, 1784VK, Den Helder, Noord-Holland, Netherlands