At Vailoira, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of receiving your item.
Returns
Our return policy lasts 30 days from the date of delivery. Unfortunately, we cannot offer a refund or exchange after this period has passed.
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be returned in its original packaging.
- Proof of purchase may be required.
Please do not send your purchase back to the manufacturer.
Non-Returnable Situations
We may refuse returns or only issue partial refunds in the following situations:
- Items that are not in their original condition.
- Items that are damaged or missing parts for reasons not caused by us.
- Items returned more than 30 days after delivery.
Refunds
Once your return has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed automatically to your original payment method within 7 business days.
Late or Missing Refunds
If you have not yet received your refund:
- First, check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- Next, contact your bank. Processing times can vary.
If you have completed all of these steps and still have not received your refund, please contact us at:
Email: service@vailoira.com
Exchanges
We accept exchanges. If you would like a different item, you may return the original product and place a new order.
Return Shipping Costs
Customers are responsible for paying the shipping costs for returning items.
We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Contact Information
Brand: Vailoira
Phone: +1 (315) 9612918
Email: service@vailoira.com
Business Address: Lekstraat 28, 1784VK, Den Helder, Noord-Holland, Netherlands
